1. Controller
The controller responsible for personal data collected through this website and related contact channels is LD DIGITAL LABS LLC, a U.S.-based company operating globally.
Privacy contact: tech@lddlabs.com.
2. Scope of this Privacy Policy
This Privacy Policy applies when you visit this website, contact LD DIGITAL LABS, request information, submit a product idea, purchase services, or interact with our digital communications.
Because LD DIGITAL LABS operates from the United States and may serve clients and users in multiple jurisdictions, this policy is written for a global audience and includes additional references for users in the European Union, European Economic Area, United Kingdom, Switzerland, California, and other regions where applicable.
3. Personal data we may collect
Depending on how you interact with us, we may process the following categories of personal data:
- Identity and contact data: name, company, role, email address, country, language, and information submitted through forms or emails.
- Business and professional data: information about your company, industry, technical needs, tools, workflows, operational challenges, or product ideas.
- Technical data: IP address, browser type, device, operating system, visited pages, timestamps, online identifiers, and server logs.
- Communication data: messages, requests, proposals, meeting notes, documents voluntarily shared, and related responses.
- Commercial and billing data: information needed to manage proposals, contracts, invoices, payments, support, and business relationships.
We do not intentionally request special categories of personal data. If you voluntarily send sensitive information, we will process it only as needed to respond or provide the requested service.
4. Purposes of processing
We may use personal data to:
- Respond to contact requests, product ideas, questions, or commercial inquiries.
- Assess technical needs and prepare diagnostics, estimates, proposals, or statements of work.
- Design, develop, maintain, and improve applications, AI agents, automations, dashboards, and connected software systems.
- Manage business relationships, contracts, billing, delivery, and support.
- Improve the security, stability, and performance of the website and our systems.
- Send service-related communications or commercial follow-ups where permitted.
- Comply with legal, tax, accounting, regulatory, and dispute-resolution obligations.
- Analyze website usage if analytics are implemented, with consent where required.
5. Legal bases
Where data protection law requires a specific legal basis, we may process personal data based on:
- Pre-contractual or contractual necessity: to respond to requests, prepare proposals, or deliver services.
- Legitimate interests: to operate and secure the website, respond to professional inquiries, improve B2B services, and prevent abuse or fraud.
- Consent: for non-essential cookies, optional communications, or optional processing where required.
- Legal obligation: for tax, accounting, regulatory, or lawful authority requirements.
6. Use of AI and automation
LD DIGITAL LABS builds software and automation systems using applied artificial intelligence. In business or project contexts, we may use AI tools to support requirements analysis, technical documentation, data extraction, classification, software development assistance, workflow automation, and operational optimization.
When personal data is processed as part of a client project, responsibilities, security measures, processing scope, and applicable conditions will be defined in the relevant contract or data processing agreement where required.
We do not use contact form data to train public foundation models. If external AI providers are used, we apply reasonable confidentiality, minimization, and security controls based on the use case.
8. International transfers
LD DIGITAL LABS LLC is based in the United States. If you access the website or use our services from another country, your data may be transferred to, stored in, or processed in the United States or other countries where our providers operate.
Where required, we use reasonable contractual, technical, and organizational safeguards for international transfers, including standard contractual clauses or other recognized mechanisms when applicable.
9. Data retention
We retain personal data for as long as needed to fulfill the purposes described in this policy, respond to requests, maintain business relationships, comply with legal obligations, or defend against potential claims.
- Commercial inquiries: retained for the time needed to manage the request and reasonable follow-up.
- Contract and billing data: retained for legal, tax, and accounting periods.
- Technical logs: retained for a limited period needed for security, diagnostics, and abuse prevention.
- Cookies: retained as described in the Cookie Policy and consent controls.
10. Privacy rights
Depending on your location and applicable law, you may have rights to request access, correction, deletion, objection, restriction, portability, withdrawal of consent, opt-out of sale or sharing, non-discrimination, or other rights recognized by law.
To exercise your rights, contact tech@lddlabs.com and include enough information for us to verify your identity and locate your data.
You can also review our Privacy Rights page.
11. Notice for California residents
If you are a California resident, you may have specific rights under the California Consumer Privacy Act as amended by the CPRA, where applicable to LD DIGITAL LABS.
These rights may include the right to know, access, correct, delete, limit certain sensitive information uses, opt out of sale or sharing, and not receive discriminatory treatment for exercising rights.
We do not currently sell personal information as a commercial activity. If we later use technologies that may qualify as “sharing” for cross-context behavioral advertising, we will provide appropriate opt-out mechanisms.
12. Children
This website and LD DIGITAL LABS services are intended for businesses and professionals. They are not directed to children under 16, and we do not knowingly collect data from children. If you believe we received data from a child, contact us so we can review it.
13. Security
We apply reasonable technical and organizational measures to protect personal data from unauthorized access, loss, alteration, or disclosure. No system is completely secure, and we cannot guarantee absolute security.
14. Changes to this policy
We may update this Privacy Policy to reflect legal, technical, operational, or service changes. The latest update date appears at the top of this page. Material changes may be highlighted through the website or other reasonable means.
15. Contact
For privacy questions or rights requests, contact:
Email: tech@lddlabs.com